Issuing Boil Water Notices for Turbidity above 5.0 NTU

If you own or operate a public water system and measured turbidity in the distribution line exceeds 5.0 NTU (nephelometric turbidity units), follow these steps immediately:

1. Contact us for help? Violation Report Form?
2. Even if you cannot reach us, use the PDF file below to prepare the mandatory language for a public notice to your customers. If necessary, prepare a notice in Spanish, too.
3. Print the completed notice.
4. Issue the notice in as many of these ways as needed to reach all of your customers:
   • Broadcast the notice by radio, TV, or other appropriate media.
   • Post the notice in conspicuous locations throughout the area served.
   • Hand-deliver the notice to persons served by your PWS.
   • If you have obtained our written permission to use another method, use that method.
5. After notifying your customers, complete form TCEQ-20208, “Certificate of Delivery of Public Notice to Customers,” and submit the certificate and a copy of your notices to us by fax to 512/239-6050 or by mail at:
   Public Notice Coordinator
   Drinking Water Protection Team MC-155
   TCEQ
   PO Box 13087
   Austin TX 78711-3087
6. Before rescinding this BWN, you must:
   • [list steps, if any]
7. If the condition persists for 45 days or longer, issue follow-up notices in the same way you issued the original notice.
8. Obtain our authorization to rescind the boil water notice [how?]. After obtaining our authorization, you may rescind the notice in the same way you issued the original notice.